работа.поиск:
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работа в Киеве
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Заработная плата: 0 USD
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Добавлено: 2008-12-01 03:44:01
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FRUSEVICH TATYANA ALEKSANDROVNA
Kiev
Gorkogo str. 90
mob. +380678406969
e-mail: t.frusevych@osgrm.com
PERSONAL DETAILS:
Nationality Ukrainian
Gender Femail
Date of Birth 20.05.1979 Kalynovka, Winnitca region
BACKGROUND:
1996 – 2001 - Kiev National University of Trade and Economic.
Got complete higher education on specialty “Management of organizations” and mastered qualification of Management in Economic.
22.05.2002 – courses Moscow Center of Development of Business Skills of CBSD and got a certificate;
26.02.2003 - courses of Moscow Center of Development of Business Skills of CBSD and got a certificate;
2004 - English (London school of English).
01.09.2005 - driving licenses of category B
01.12.2007 – courses of Business English, Newstrim Center
PROFESSIONAL EXPERIENCE:
22.07.2001 – 21.08.2004 is company “UMC” Kiev Representative informative center.
Functions: work with corporate clients, decision in a problematic questions, work with accounts.
21.08.2004 – 01.02.2005 is leasing company "LeaseIT" Kiev is a leader of
Call Centre.
Functions: analysis of activity of leasing companies at the market of Russia and Ukraine.
Organization of work of Call Centre. Preparation and creation of informative base for Call Centre.
Forming of informative base of Call Centre in 1С: Enterprise.
Forming of financial document.
Forming of internal document of Call Centre.
Development of the program of teaching and work of employees of Call Centre.
Development of the program of attestation of employees of department.
01.08.2005 – 28.11.2005 is marketing agency of «OS Direct», leader of project
Functions: complete accompaniment of project for a telecommunication company
Daily forming of reports
Forming of statistical reports, exposure of demand of user
Conducting of project of telesales
Conducting of trainings for the employees of department
Program of motivation of employees
Running project for KIEVSTAR - Sale for corporative clients. Direct search.
Every day analyses and analytic for director and for representative from KIEVSTAR.
Managing 20 persons of staff. Motivation. Every day trainings.
01.12.2005 – 06.06.2008 Head of Key Account Department - OSG Records Management, international British Company
Organizational work, work with clients, Logistic, work with multinational\international company.
Control and managing on an other staff, multifunctional responsibility. Creating an invoices - billing. Every day\ weekly and monthly reporting.
Work, collaboration and rendering of services for international company, embassy, banks etc (Metro, MTS, ING, Danon, Baker&Mackenzie, EBS, Lactalis etc)
Management, control of quality of providing services, decisions of problematic questions.
Conducting of personnel motivation.
Multiplying efficiency of working process.
Approval and signing of invoices for customers
Approval and signing of documents and Agreements with vendors.
Searching for clients.
Managing a project for international telecommunication company.
Negotiating with guidance of representative offices abroad
23.06.2008 – Hudson Global Resources, International American Company that providing HR service for TOP management
Project manager
Search for international clients
Direct call and representative our service
Meeting with clients (Country manager or General manager)
Understanding needs of client
Proposal for client and run the project (placement of top management staff)
Run the project for international lightening company –OSRAM and for GAS and Oil Company TOTAL and for NOKIAN TIRES Company
LANGUAGE SKILLS:
Ukrainian/Russian Native
English Proficient
COMPUTER SKILLS:
An experienced user of the Microsoft Office programs, particularly Excel; comfortable with the RSSQL. Internet; 1С-
Enterprise/Trade of 7.7.,8.0; Lotus; Word; Excell; Power Point; Photoshop;
PROFESSIONAL TRAINING:
22.05.2002 – courses Moscow Center of Development of Business Skills of CBSD and got a certificate;
26.02.2003 - courses of Moscow Center of Development of Business Skills of CBSD and got a certificate;
2004 - English (London school of English).
01.09.2005 - driving licenses of category In
01.12.2007 – a courses of Business English, Newstrim Center
Purpose:
To start work in a International company and in a collective with a good atmosphere and clear
organization of labor, with possibility of further quarry growth development of new
directions of professional activity, career, complete use of the personal potential, stable
earnings.
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Контактная информация:
80678406969 Tatyana
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