работа.поиск:
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работа в Киеве
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Заработная плата: 2500 USD
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Добавлено: 2006-09-08 15:51:58
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Senior Support Analyst
Location: Kiev, Ukraine
Under limited supervision, provide 24 x 7 global support services for one or more corporate applications. Track issues and address/coordinate related activities in the Corporate HelpDesk System. Analyze application problems and engage multiple resources to implement solutions with minimal assistance. Will be expected to develop technical expertise multiple applications, and backup coverage in additional applications. Will interact with global internal clients. This role will also act in a local & regional leadership capacity providing professional guidance and mentoring to more junior members of the local support team. This role will require periodic regional and international travel
This is a Senior level position with relevant degree or experience. Interest in working with business users, application developers, regional operations, and vendors as needed, to understand and solve problems. Solid communication skills including verbal and written fluency in English a must. Strong customer service attitude. Experience in Lotus Notes, Power Builder, Relational Database (Oracle/MSSQL), Web Applications, and System Administration helpful.
This opening is focused on the support of Company developed, Commercial Off The Shelf (COTS), and 3rd party Application Service Provider (ASP) applications. Strong problem solving skills are needed on a daily basis. Flexibility and the ability to work in fast paced environment with sometimes short and changing deadlines. Ability to handle/manage multiple priorities.
Excellent interpersonal and teamwork skills. Preference is for 4+ years experience in a support related professional work environment including 1+ years experience in a senior technical role.
1800-2500$
To apply, please send your detailed resume in English and Russian to semenova@itpg.com.ua (write Senior Support Analyst in the subject line).
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