работа.поиск:
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работа в Киеве
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Заработная плата: 1000 USD
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Добавлено: 2007-04-03 21:57:24
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The office of the OSCE Project Co-ordinator in Ukraine is seeking a qualified and motivated person to fill the position of:
ICT Assistant
Tasks:
• Administer and maintain ICT hardware and software in the office (backend and front end) including but not limited, configuration updates, users administration, antivirus, hardware maintenance;
• Act as local point of contact for users ICT incidents and request; Provide initial support and escalate when necessary to Secretariat Central Service desk Service; Restore normal ICT Service operation as quickly as possible to minimize disruption to the business, thus ensuring that the best achievable levels of availability and service are maintained; This include Incident detection and recording, Classification and Initial Support, follow/Develop Standard Operating Procedures, Invitation and Diagnosis, Resolution and Recovery, and finally Incident Closure;
• Ensure that standardized methods and procedures are used for efficient and prompt handling of all ICT Changes, in order to minimize the adverse impact of any change-related incidents upon service quality; This include logging and filtering change, dealing with minor changes locally and coordinate with ICT/Secretariat any significant and major change, build and test back-out plans, implement the change;
• Implement Release of ICT Hardware/Software using a standard process: purchase HW/SW, fit to purpose test, roll-out planning, communication and training preparation to users, distribute and install; Coordinate with ICT Secretariat any major or significant release;
• Update the status of configuration management of ICT Component Items used in the office using IRMA asset management data base, basic Network Diagram with appropriate attributes, and Software License Library;
• Develop and follow up a IT Continuity plan for local ICT Services including daily/weekly/Monthly backup, periodic test and recovery;
• Assist chief of Fund Administrative Unit to prepare yearly ICT Budget and follow the expenditure
• Monitor the Capacity, Availability, and Service Level of local ICT Services, and make sure that they are utilized in most effective and efficient way for OSCE;
• Assist, advise, and users in the office on using ICT Services, and applications including providing training manuals, identify and coordinate ICT training for users, and introduction briefing for new staff members;
• Act as Record Manager and ICT Focal points in the Office, and follow up approved ICT and Document Management Administration Instructions and Procedure;
• Performance of other related duties as assigned
Requirements:
• Completed secondary education, supplemented by technical training on the use of computer applications, hardware repair and/or course work in computer science.
• Three years of experience related to the installation and maintenance of computer and printer hardware, preferably in an international environment. Must have very good practical knowledge of current standard Microsoft software packages (e.g. Win9x/NT/2000/XP, Office 9x/2000/XP); expertise of LAN and WAN hardware for maintenance purposes a bonus, Internet software (e.g. Internet Explorer, Netscape), other common office automation software, end user and infrastructure hardware
• Excellent oral and written communication skills in English, Ukrainian and Russian languages
• Ability to work effectively with people from different backgrounds. Must be service-oriented and client focused. Valid driver’s license.
The position will commence from May 2007. The remuneration is 1000 USD. Only the citizens of Ukraine may apply. In order to apply for the position, please use the OSCE Application Form which can be found on the OSCE PCU site www.oscepcu.org . You can send your Application Forms via email to Lyubov.Kravchenko@osce.org or by fax: + 380 44 492 03 83 to the attention of Ms. Lyubov Kravchenko or send it to the OSCE Project Coordinator in Ukraine, Striletska 16, 01034 Kyiv as soon as possible, but not later than 22 April, 2007. Please indicate the title of the position in your application.
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Контактная информация:
492 03 82, lyubov.kravchenko@osce.org
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Обратная связь:
Официальный адрес электронной почты:
info@estrabota.com.ua
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